What do customers want from a supervisor/front line manager?

Posted on September 11, 2010 by Liz Cosline 13 Comments

What are the things that need to be consistent in a front line manager and what are the things customers look for in these managers?


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  • Lisa says:

    Employees want the supervisor to care about what is going on. They want leadership yes but also trust that the job will get completed. There is a balance and employees want to feel supported.

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    It’s topics like these that make me sit and ponder – makes me think, “did I really think I knew what I was talking about?

  • Lida says:

    Customers want to feel important. They know the company is being paid and they expect to get the product in good condition, or great service. At the least excellent customer service. They want the company to care.

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