Listen, implement, and reward
Of course, it’s not enough simply to mine the best of employee suggestions for the benefit of the company. It’s also absolutely essential to reward the workers who provided the ideas.
Insecure organizations and leaders quietly implement the suggestions of others and don’t provide proper recognition; it’s called stealing credit. Confident organizations and leaders, however, eagerly bestow appropriate accolades and compensation and build a culture of genuine participation.
The Drucker passage above was adapted from my 1998 law review article, “Voices from the Cubicle: Protecting and Encouraging Private Employee Speech in the Post-Industrial Workplace,” Berkeley Journal of Employment and Labor Law
Good point made above. Using employee suggestions and solutions can be very beneficial and they deserve recognition for that.