SongofOneUnexpectedLife S.O.U.L.®

Employees are an amazing resource.  As they put in years they gain an incredible amount of knowledge.  Not just the technical aspects of the job but all the little mostly unnoticed I’ll call little things.  However these little things make life easier and are rarely talked about.  The location of needed keys, the rolodex with [...]

What is employee engagement? Should we be concerned? What would you do about it?

Any time a team fractures, there is a price. It is a dear price, because not only does the team, the operation, the morale, the productivity, and the efficiency degrade, but service to the customer will plummet. One of the biggest challenges is recognizing the warning signs of impending fracture and taking the necessary steps [...]