Tag: frontline management

What is motivating?

Posted on 03/18/11 by Liz Cosline 11 Comments

We talk about motivating people but what really motivates people?  Is it seeing something they want that they will work towards?  Is it the promise of getting something a reward?  Is it bettering ourselves?  We already know that in business raises in pay have short term affect.  Even when attaining new better paying jobs it […]

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Communication

Posted on 01/06/11 by Liz Cosline 62 Comments

Just some points on communicaton: 1. Listen actively – in other words be interested in what someone is saying. Acknowledge what is being said. 2. Give up having to be right. 3. Don’t talk about yourself constantly. Have a conversation. 4. When speaking have animation in voice. 5. Use the person’s name. 6. Commend suggestions […]

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What are the types of actions from employees that upset customers quickly?

Posted on 12/24/10 by Liz Cosline 1 Comment

What are the actions that tarnish companies reputations when as a customer it just cannot be tolerated? What do you think?

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