Tag: customer service

From the Front – Customer Service

Posted on 02/26/11 by Liz Cosline 38 Comments

This may be the most discussed aspect of business. Why? Because it is extremely important to any company no matter what the industry. Then it would make sense that most of the training given to employees would be about customer service. Yet this is not what I have seen through the years in management. There […]

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What are the types of actions from employees that upset customers quickly?

Posted on 12/24/10 by Liz Cosline 1 Comment

What are the actions that tarnish companies reputations when as a customer it just cannot be tolerated? What do you think?

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