Tag: Business training programs

Checklist for Business Teams

Posted on 02/06/12 by Liz Cosline No Comments

Here is your checklist: Are your employees coming to work every day at a high percentage? Are they late often? Are they quitting? Have you reviewed your employee handbook and has it updated? Do your frontline managers know what’s in it? Do your supervisors have the skills, knowledge and trust to confidently make decisions on […]

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From the Front – Customer Service

Posted on 02/26/11 by Liz Cosline 38 Comments

This may be the most discussed aspect of business. Why? Because it is extremely important to any company no matter what the industry. Then it would make sense that most of the training given to employees would be about customer service. Yet this is not what I have seen through the years in management. There […]

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Greatness of Teams

Posted on 02/19/11 by Liz Cosline 27 Comments

Every business, every company, and sport team wants to have the team that excels in is consistent.  In business the employees are the ones and especially the frontline employees, where they are in contact with the customers daily.  It is here that the customers will see attitudes, moods, plus whether an employee looks happy at […]

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