Here is your checklist: Are your employees coming to work every day at a high percentage? Are they late often? Are they quitting? Have you reviewed your employee handbook and has it updated? Do your frontline managers know what’s in it? Do your supervisors have the skills, knowledge and trust to confidently make decisions on [...]
Any time a team fractures, there is a price. It is a dear price, because not only does the team, the operation, the morale, the productivity, and the efficiency degrade, but service to the customer will plummet. One of the biggest challenges is recognizing the warning signs of impending fracture and taking the necessary steps [...]
Every business, every company, and sport team wants to have the team that excels in is consistent. In business the employees are the ones and especially the frontline employees, where they are in contact with the customers daily. It is here that the customers will see attitudes, moods, plus whether an employee looks happy at [...]
