Category: Question on Team Building and Employee Engagement

What are the types of actions from employees that upset customers quickly?

Posted on 12/24/10 by Liz Cosline 1 Comment

What are the actions that tarnish companies reputations when as a customer it just cannot be tolerated? What do you think?

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Frontline Employees Responding to Calmness

Posted on 12/11/10 by Liz Cosline 2 Comments

There has been much in business talk about what employees need and how to keep them motivated. When employees were asked about their managers it seems that many appreciate when frontline managers are calm. What do you think and are there times that a manager has a right to yell at the team?

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Is it true that companies do not develop frontline managers enough?

Posted on 11/29/10 by Liz Cosline 2 Comments

There is a lot of talk from different management sites and the McKensey report about the lack of development with frontline management.  What do you think?  If so – what kind of training is lacking?

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